Frequently asked questions

Can I use my 2023 login information?

Yes, if you were registered for the 28 Days Sober Challenge in 2023, you may use the same login information.

Do I have to log in using the same application every time if I signed up with Facebook, Twitter, or Google?

Yes. Once you have registered, you must always use the same login path, i.e. Facebook if you signed up with Facebook, Twitter if you signed up with Twitter, or Google if you signed up with Google.

If I signed up with my email address, do I have to log in with it?

Yes. Once you have registered, you must always use the same login path, i.e. by e-mail if you have registered by e-mail.

I signed up successfully, but my email address isn’t recognized on the login page. How do I resolve this issue?

First, make sure that you signed up via the same path you intend to take, such as Facebook, Twitter, Google, or email. You must log in the same way to access your account.

Is there a password requirement?

Passwords must be between 6 and 100 characters long. It should include at least a letter and a number.

How do I retrieve a lost password?

You can reset your password if you have forgotten it. A password reset email will be sent to the address you used to register once you click the “I forgot my password” link.

I am having trouble connecting to the website on my tablet, phone, or computer. What should I do?

Ensure that your company’s firewall is not blocking your access. It is common for companies to have very restrictive firewalls.

What payment methods are accepted?

To register and log in to the platform, a credit card payment is required. The only credit cards accepted are Mastercard and Visa. Prepaid credit cards cannot be accepted.

Can I register or sponsor a participant using cash or cheque?

Donations made by cash or cheque will be included in the 28 Days Challenge total amount.

Please note, however, that your name will not appear on the 28 Days Challenge platform. In other words, you won’t have access to an account, receive exclusive content, or be able to create a team. In addition, your sponsor name won’t appear on a participant’s profile or anywhere else.

You must pay with a credit card to access all the features and participate fully in the 28 Days Sober Challenge.

If you would like to donate by cheque or cash, please contact the Fondation Jean Lapointe at 514-288-2630.

What is the cost of registering for the 28 Days Sober Challenge?

Participants must pay a minimum of $28 to access our interactive platform and receive exclusive content. This amount is then automatically included in your personal fundraising and contributes directly to reaching your donation goal.

What happens after I pay?

You can customize your account by adding a short bio, a photo, and your donation goal.

Here you will be able to see the impact you are making in your community and invite friends and family to join your team or sponsor you. Additionally, you will find the donations you have raised, your sponsors, a thank you message option, your trophies, etc.

Will I receive a tax receipt?

Yes, a receipt will be sent to you each time you donate (registration, sponsorship, or donation) via credit card. You can download the receipt from the thank you email that will be sent to your payment address.

Don’t forget to check your junk mail if it doesn’t appear in your main mailbox right away.

When can I expect my tax receipt?

Upon registering, sponsoring, or donating, you will receive a thank you email with a receipt link.

When can I expect my tax receipt?

Upon registering, sponsoring, or donating, you will receive a thank you email with a receipt link.

The amount on my tax receipt does not match the total amount of my donation. Is this normal?

Your tax receipt may not match the amount of your donation if you purchased the gift box. Per receipt laws, you will be issued a receipt for the value of your donation, less the value of the box.

The amount on your tax receipt should be the same as the amount of your donation if you did not purchase the gift box.

Is the Challenge team-based or can I do it alone?

Whether you do the Challenge alone or in a team is up to you. Teaming up for the Challenge means that you can encourage each other, accomplish missions together, and reach your fundraising goal more easily. You can also increase your impact on young people across Quebec by participating as a team.

How do I create a team?

Log in to your Challenge account. At the top right of the page, under your name, select the “My team” tab. You can then select your team’s name, logo, slogan, banner, and description. All you have to do now is invite your friends and family to join you!

How do I add members to my team?

You can recruit other members of your team by following these steps:

1. Go to your account.
2. Click on the “My team” tab.
3. Go to the bottom of the team profile and select Invite a new member.
4. Enter the e-mail address of the member you wish to invite and click on “Send invitation”. In order to join the team, the future member must click on the link included in the invitation.
5. If your friend already has a Challenge account, they will be taken directly to the team page where they can click “Join this team”.
6. Your friend will be redirected to the Challenge registration page if they do not have an account on the platform.

How do the GOLD, SILVER, and BRONZE Challenge types differ?

How often you can abstain from drinking depends on the type of Challenge. The Gold Challenge means that you cannot drink alcohol during the entire month of February. The Silver Challenge allows you to drink on Mondays, Tuesdays, Wednesdays, and Thursdays, but not on weekends. The Bronze Challenge allows you to drink on Fridays, Saturdays, and Sundays, but not on weekdays.

How do I fill in my calendar?

When filling out your calendar, you indicate whether or not you drank the day before or the days before, if you forgot to fill in several days at once.

You can choose between two options, depending on the day you choose: “I was sober” or “Oh no, I drank alcohol”. Simply choose the option that best suits your situation, and your day’s calendar is filled.

Only you have access to your personal calendar, and you cannot update it on the same day.

What happens if I forget to fill in my calendar?

Your calendar can be filled in at any time. The calendar boxes can be modified at any time, as long as the most recent day has passed.

What happens if I drink on a day I shouldn’t?

We won’t hold it against you. The 28 Days Challenge is yours to do at your own pace.

You can also add an extra day to the Challenge, or donate more to compensate for the day you drank alcohol. The choice is yours.

Can I complete a registration or sponsorship for someone else?

Yes. Donations or payments can be made for different people using the same credit card. Before registering or sponsoring for someone else, you must log out of the platform. Don’t forget to enter the contact details of the person who wishes to donate or register, and only enter your own information when you pay.

We were unable to answer your question?

Please do not hesitate to contact the Jean Lapointe Foundation at 514-288-2630 or by email at info@fondationjeanlapointe.org